Refund policy
Cancellations
You may cancel your order only if it hasn't been shipped:
- Email us at help.cleira@gmail.com within 24 hours with your order number
- Orders already processed cannot be cancelled
- Refunds issued within 3-5 business days
Returns
We accept returns only for damaged items with proof:
- Contact us within 3 days of delivery
- Provide photos/video of damage
- Include order number in your email
Refund Process
- We inspect returns within 2 business days
- Approved returns require shipping back the item
- Refund approved will be processed and credited within 5-10 business days via original payment method